Shipping policy

Trapleaf Shipping & Delivery Policy

At Trapleaf, we aim to provide a fast, secure and reliable delivery experience for all clients across South Africa.

Delivery times may vary depending on your location, courier availability, weather conditions and order volume.

Gauteng Deliveries

Orders within Gauteng are typically delivered:

  • Same Day Delivery or
  • Within 24 Hours

Most Gauteng orders are processed and dispatched quickly to ensure efficient turnaround times.

Deliveries Outside Gauteng

Orders shipped to other provinces within South Africa generally arrive within:

  • 1–3 Business Days

Remote or outlying areas may experience slight courier delays depending on logistics routes and regional accessibility.

International Deliveries

International delivery timeframes typically range between:

  • 1–7 Business Days

International shipping availability may vary depending on destination country regulations, customs procedures and courier restrictions.

Clients are responsible for ensuring that imported products comply with the laws and regulations of their destination country.

Trapleaf cannot guarantee customs clearance outside South Africa.

Order Processing

Orders are usually processed:

  • Monday to Saturday
  • During standard operating hours

Orders placed after business hours, on Sundays or public holidays may be processed on the next working day.

Tracking & Updates

Clients may receive:

  • order confirmations
  • dispatch notifications
  • delivery updates
  • tracking information where applicable

Please ensure all contact and delivery details are entered correctly during checkout.

Delivery Requirements

For security and compliance purposes:

  • recipients may be required to present valid identification upon delivery
  • deliveries may only be handed to the confirmed customer or authorised recipient

Trapleaf reserves the right to refuse delivery if verification requirements are not met.

Delivery Delays

While we always aim for fast delivery, delays may occasionally occur due to:

  • weather conditions
  • courier disruptions
  • high demand periods
  • incorrect delivery details
  • external logistical issues beyond our control

Trapleaf is not liable for delays caused by third-party courier services once an order has been dispatched.

Incorrect Shipping Information

Clients are responsible for providing accurate delivery information.

Trapleaf is not responsible for failed deliveries, delays or losses resulting from:

  • incorrect addresses
  • incomplete details
  • unreachable contact numbers

Additional delivery fees may apply for re-delivery requests.

Support

For any delivery-related assistance, please contact:

📧 support@trapleaf.co.za
🌐 trapleaf.co.za

Please include:

  • your order number
  • full name
  • delivery issue details

Our support team will assist as quickly as possible.