Refund policy

Trapleaf Returns, Refunds & Client Satisfaction Policy

At Trapleaf, client experience comes first. Due to the nature of our products, certain items cannot be physically returned once opened or used. However, we always aim to resolve issues fairly and professionally to ensure every client feels looked after.

Returns Policy

For hygiene, safety and product integrity reasons, the following items cannot be returned once opened or used:

Pre-rolls
Flower products
Infused joints
Edibles
Extracts & dabs
Vape products
Any consumable items

We do not restock or resell returned consumable products.

Damaged, Incorrect or Faulty Orders

If your order arrives:

damaged
leaking
incorrect
defective
incomplete

Please contact Trapleaf within 24 hours of delivery with:

your order number
clear photos/videos
a short explanation of the issue

Our support team will review the case and provide the best possible resolution.

Refunds & Store Credit

Depending on the situation, Trapleaf may offer:

partial refunds
full refunds
store credit
replacement products
discount vouchers for future orders

Our goal is always long-term client satisfaction and fair resolution.

Vape & Hardware Policy

For vape devices or hardware-related issues:

products must be reported within 24 hours
damage caused by misuse, dropping, water exposure or improper charging is not covered

If the product is confirmed faulty on arrival, we may replace or credit the item accordingly.

Order Cancellations

Orders may only be cancelled before dispatch.

Once an order is out for delivery or completed, cancellations are no longer possible.

Client Satisfaction Commitment

Trapleaf values every client and understands that issues can occasionally happen during delivery or handling.

We believe in solving problems professionally, quickly and respectfully. Even when products cannot physically be returned, our team will always work toward a fair outcome that keeps our community satisfied.